Admin Portal Terminology

To better understand the following sections, which provide a detailed description of the Credit Card Core's Administrative Portal modules and their functionalities, it is helpful to first clarify certain concepts and terms that appear throughout this documentation:

Financial & Credit Terms

• Account: A user record in the system containing personal information. Depending on the processor, this may be referred to as "account" or "user".
• Card: A payment method associated with an account, which can be physical or virtual.
• Authorization / Preloan: Pre-approval of a transaction before it is processed.
• Confirmation / Loan: Final validation of an approved transaction. Every confirmation must have a corresponding authorization.
• Days Between Cut-off Date and Payment Date: The number of days between the billing cycle closing date and the due date for payment.
• Advance: Positive balance in favor of the user.
• Debit: A movement in the account that decreases the balance.
• Dispute: A claim made regarding a transaction performed with a card.
• Charges: Additional costs applied to an account.
• Ordinary Interest: Financial cost applied to the outstanding balance within the payment term.
• Late Interest: Penalty fee applied for overdue payments.
• Payment Promise: Creation of a payment agreement for the debt in the current period.
• Closing Date: The end date of the billing period.
• Due Date: The final date for making a payment.
• Days in Default: The number of days overdue on a payment.
• Available Line of Credit: The remaining credit limit a user can use.
• Total Debt: The total outstanding debt at a given date.
• Collection Cost: The fees incurred for debt collection.
• Balance on Hold: The held balance from pending transactions awaiting confirmation.
• Line of Credit: The total credit limit granted to the user.

Payment Terms

• Minimum Payment: The minimum amount required to be paid as part of a payment promise.
• Payoff Amount: The remaining balance to be paid for the minimum payment.
• Payoff Amount Outstanding: The total outstanding debt as of the cut-off date.
• Minimum Payment Outstanding: The remaining balance of the total debt as of the cut-off date.

Card Statuses:

• Active: The card is in use with no restrictions.
• Canceled: The card is permanently deactivated.
• Preventive Block: A temporary security restriction applied via Admin.
• Frozen: The card is suspended upon user request.
• Default: The card has not been activated by the user.
• Stolen: The card is reported as stolen and is permanently blocked (Admin displays this as "Blocked").
• Lost: The card is reported as lost and is permanently blocked (Admin displays this as "Blocked").

Account Statuses:

• Active: The account has full access to all platform functions.
• Suspended: The account is restricted due to non-payment and a predefined number of overdue days.
• Canceled: The account is closed upon the customer’s request, and the associated card is deactivated.

Preloan / Authorization Statuses:

• Pending: (Initial automatic status) The Preloan request is awaiting confirmation from the acquirer.
• Rejected: The Preloan request is denied due to:
  • Insufficient funds in the customer’s account.
  • Blocked card preventing transaction approval.
• Completed: (Confirmed request) Once confirmed, the Preloan transitions to Completed, automatically creating an Active Loan transaction.
• Reversed: A Preloan can be reversed if:
  • A purchase is canceled on the same day before settlement.
  • The Preloan confirmation is never received.
    When a preloan is reversed, its amount is released into the open to buy balance of the account.

Loan / Confirmation Statuses:

• Active: The initial status automatically assigned to newly created loans within the system. Loans that remain in this status are those that have not been delinquent for more than 90 days.
• In Dispute: A proactive loan status triggered when a user requests a review due to an unrecognized transaction. While a loan is in this status, no interest accrues, and it is excluded from fee generation and minimum payment calculations.
• Paid: An automatic status assigned when the loan is closed upon completion of all scheduled payments by the user.
• Reversed: A loan can be reversed when a purchase is canceled after a few days, meaning the transaction had already been reconciled.

Payment Promise Statuses

• Pending: The payment promise has been created but has not received any payment yet.
• In Progress: The promise has received a partial payment (less than the Payoff Amount).
• Completed:
  • When, after the due date, the user pays at least the minimum amount.
  • When the Payoff Amount is fully paid.
• Default: A new promise is created while the previous one is overdue.
• Overdue: The due date + grace period has passed, and the user has not paid the minimum amount.
• Unregistered/Created: The payment promise is created with a balance of 0, meaning the user has no outstanding debt. For integration purposes:
  • "Created" appears in Alpha environments.
  • "Unregistered" appears in Production environments.

Payment Statuses

• Accepted (Completed): The payment was successfully processed.
• Reversed: The payment was reversed and returned to the user.