User Onboarding
Customers can initiate their onboarding journey once the product and offer details are finalized. This initiation is prompted when the card issuer requests to establish a customer/account within the MO Manage system. The subsequent actions involve utilizing key capabilities to seamlessly create, update, and retrieve customer information.
Customer
Once you complete your client's onboarding process and agree to the data protection terms and conditions, MO's service is triggered to create a customer account. The service collects all the necessary information the user requires to establish an active account. Three possible account statuses are present in the following table:
| Status | Description |
|---|---|
| Active | The account has full access to all system capabilities in this status. |
| Suspended | This status is activated based on business rules defined in the product configuration, such as default balances. An account in this status is restricted from making transactions. However, when payments are notified, the system processes and applies them as configured. |
| Canceled | An account with this status cannot make transactions or payments. The credit lifecycle and logic of a canceled account cease to progress. |
Note
All cards registered under an account are impacted by its status.
Manage customers
MO furnishes you with a few endpoints to manage customers and their accounts. You can create a customer, update the status of an account, retrieve customer information, and get the balance of each account.
Create Customer
POST
Create a new customer account.
Get Customer Information
GET
Retrieve a customer’s account information.
Get Customer Balance
POST
Retrieve the real time balance of the account and other information.
Update Status
POST
Request a change of status of an account.
Updated 3 months ago